Source : VMware KB 52652

  1. Login into the console of the collector appliance.
  2. Change directory to /usr/local/skyline/ccf/config/generated/  – (cd /usr/local/skyline/ccf/config/generated/)
  3. Rename credentials.json to credentials.old – (mv credentials.json credentials.old)
  4. Reboot appliance.
  5. Admin account password will reset to “default”.

To reset the root password:

  1. Restart the Skyline appliance.
  2. From the Console screen of the appliance when you see the PhotonOS splash screen press “e”.
  3. At the end of the PhotonOS boot command add “rw init=/bin/bash”
  4. Press F10 to access to the command prompt
  5. Type “passwd” to set the root password
  6. Type “reboot -f” to reboot the appliance
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